A deep dive into automating Cigna's claims portal with AI and browser automation, and how the technical struggles revealed accessibility failures that likely violate federal law. The friction is not accidental but a predictable outcome of a system designed to maximize profit at the expense of patient care.
A deep dive into automating Cigna's claims portal with AI and browser automation, and how the technical struggles revealed accessibility failures that likely violate federal law. The friction is not accidental but a predictable outcome of a system designed to maximize profit at the expense of patient care.
Cigna employees show neo-Nazi values against the disabled by refusing to provide accessible interfaces despite providing services for disabilities.